Mars Jacobsen

Job Description 

Provides computer support by troubleshooting and correcting problems with computer hardware or software applications.

Responsibilities

Serves as a help desk resource for the College of Pharmacy

Requests, maintains user accounts

• Active Directory, network devices, maintain Network Shares, Group access etc., create/unlock user accounts
• Epic and Power Chart, VPN, UTRAC and other applications

Set up and support of networked devices

• Setup new computers, rebuild old ones.
• Support hand held devices, tablets, IPhones, smart phones, and other wireless devices
• Act as primary Apple computer support for the College of Pharmacy
• Maintain Taskforce computers and laptops in COP Room 216 computer lab and the HSEB COP Lounge

Install software for faculty, staff and students

• Be familiar with Windows, MAC OS, Offices suites and other basic software, make recommendations, assist with purchasing, assist with installation and configuration per U of U specifications

Maintain active email accounts

• Create alias for new College of Pharmacy users, assist with size of mailbox, unlock accounts, maintaining distribution lists for Dean's Office

Set up printers reserve

• IP addresses for the printer and install at applicable workstations

Data recovery and/or backup

Information security

• Follow HIPPA guidelines, respond to security violations
• Safely dispose of and surplus obsolete hardware

Provide networking support

• Request ports to be enabled, cabling, replace hardware such as fans in the switches, etc.

Updated: March, 2016