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Mars Jacobsen

Mars Jacobsen

IT Specialist (CPCSS)



30 South 2000 East, Rm 4

Salt Lake City, UT 84112


Job Description 

Provides computer support by troubleshooting and correcting problems with computer hardware or software applications.


Serves as a help desk resource for the College of Pharmacy

Requests, maintains user accounts

  • Active Directory, network devices, maintain Network Shares, Group access etc., create/unlock user accounts
  • Epic and Power Chart, VPN, UTRAC and other applications

Set up and support of networked devices

  • Setup new computers, rebuild old ones.
  • Support hand held devices, tablets, IPhones, smart phones, and other wireless devices
  • Act as primary Apple computer support for the College of Pharmacy
  • Maintain Taskforce computers and laptops in COP Room 216 computer lab and the HSEB COP Lounge

Install software for faculty, staff and students

  • Be familiar with Windows, MAC OS, Offices suites and other basic software, make recommendations, assist with purchasing, assist with installation and configuration per U of U specifications

Maintain active email accounts

  • Create alias for new College of Pharmacy users, assist with size of mailbox, unlock accounts, maintaining distribution lists for Dean's Office

Set up printers reserve

  • IP addresses for the printer and install at applicable workstations

Data recovery and/or backup

Information security

  • Follow HIPPA guidelines, respond to security violations
  • Safely dispose of and surplus obsolete hardware

Provide networking support

  • Request ports to be enabled, cabling, replace hardware such as fans in the switches, etc.

Updated: March, 2016